menu
altlogo
menu
FAQ 1

FAQ

Text Section

What languages are spoken at the reception?

Italian, English, French, Spanish

Where is the property and how can I/we reach it?

It is located on the seafront in Monterosso; as it is situated in a restricted traffic zone, it can only be reached on foot. The train station is 200 metres away. The nearest car park is Fegina Parking, 300 metres away.

What accessibility features does the property have?

Roca Du Ma Pasu is located on the ground floor and the rooms are step-free.

Is Wi-Fi available at the property?

Yes, Roca Du Ma Pasu has Wi-Fi.

Are pets welcome?

Subject to availability.

Do you provide luggage storage service?

No, but you can leave them at our partner establishment, the Hotel La Spiaggia, which is 300 metres away.

What amenities are the rooms equipped with?

TV, air conditioning, heating, minibar, safe, Wi-Fi, satellite TV, private bathroom with complimentary toiletries.

Is a city tax required?

Yes, the tourist tax is €3 per person, per night, payable in cash only.

What credit cards are accepted?

Visa, Mastercard, American Express.

Check-in/Check-out

How does check-in work at the property?

As we do not have a reception, we work in partnership with Hotel La Spiaggia (our partner establishment) for key collection and all information regarding the Cinque Terre.

Is early check-in possible?

Subject to availability

Is late check-out possible?

It is not possible to extend your check-out time.

What are the reception hours?

The reception at our partner hotel, Hotel La Spiaggia, is open from 9 am to 9 pm.

Property & Services

Is there a transfer service to/from the property?

There is no shuttle service available.

Are children allowed at the property?

Yes, children are welcome at Roca Du Ma Pasu.

Rooms

Are baby cribs and cots available?

They are not available.

Are rooms accessible?

No

Breakfast

Is breakfast included?

Yes, from 1 April to 31 October.

What time is breakfast served?

From 8 am to 10 am.

Where is breakfast served?

On the outdoor coffee table.

What type of breakfast is served?

International breakfast.

Are gluten-free, vegetarian or vegan options available?

Yes, subject to prior notice

Activities, Experiences & Events

Is a concierge service available?

As we do not have a reception, we work in partnership with Hotel La Spiaggia (our partner establishment) for key collection and all information regarding the Cinque Terre.

Do you arrange tours and excursions in the surrounding area?

At Hotel La Spiaggia (our partner hotel), we can help our guests organise tours and excursions.

Payments and Cancellations

What is your cancellation policy?

Cancellation is free of charge up to 7 days before arrival for flexible rates

Cancellation is not permitted for non-refundable rates